Launch
$10/hour
Focused support for one defined priority and a clear next step.
- Priority audit and briefing
- One active workstream
- Monthly performance note
- Two-business-day support
- 30-day action plan
Whitney Digital capability
Email Marketing & Customer Retention
What this engagement covers
We build useful, well-timed email journeys that welcome, convert, retain and reactivate customers without training them to ignore your brand.
The problem we solve
Most lists receive broad promotions while important lifecycle moments—onboarding, replenishment, churn and win-back—go unused.
How we approach it
We map the customer lifecycle, segment by behavior and create automated flows plus a sustainable campaign calendar.
Included deliverables
- Lifecycle and list health audit
- Segmentation and data plan
- Automated journey strategy
- Campaign calendar and production
- Deliverability monitoring
- Retention and cohort reporting
What you get out of it
- More repeat revenue from current customers
- Better onboarding and product adoption
- Relevant communication by lifecycle stage
- A clear retention reporting framework
A customer communication system that increases lifetime value while protecting trust and deliverability.
Engagement levels
Choose the hourly level for this service.
Same disciplines, different depth. Add the level you need to the cart above and we confirm scope in writing before any work starts.
Momentum
$20/hour
A steady optimization rhythm for teams ready to build traction.
- Everything in Launch
- Two coordinated workstreams
- Bi-weekly strategy review
- Measurement dashboard
- Testing and iteration plan
- Priority support
Command
$30/hour
Senior cross-discipline support for an ambitious growth roadmap.
- Everything in Momentum
- Multi-channel delivery
- Weekly working session
- Dedicated lead strategist
- Advanced reporting and automation
- Quarterly roadmap reset
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